Shipping policy

 

Products ordered through the virtual marketplace can unfortunately not be delivered to farms, outlying plots, townships or informal settlements.

Delivery time is dependent on product stock availability.

Orders will be delivered any time between 9 am and 6 pm on weekdays (excluding public holidays) and between 9 am and 6 pm on Saturdays. Note that the Bloomable customer care and call centre operations will only be available on a Saturday between 9 am and 2 pm.

Any specific delivery times requested on an order form cannot be guaranteed.

When orders are placed on a weekend or public holiday, the order will be processed on the next working day. 

Same day deliveries are not guaranteed. Should Vendors have stock available, we will make every effort to ensure Vendors dispatch orders on the same day, provided payment is received before 14h00 on the day. Note that in this instance it is still likely that the delivery will only be effected in the afternoon.

Every effort is made to effect delivery of your order timeously, however, unforeseen circumstances may cause delays, in which case Bloomable will contact you via email and provide a revised delivery schedule. Customers must provide us with South African contact numbers for recipients in order to effect delivery. 

The Bloomable delivery fee is based on distance and if the delivery address changes for any reason resulting in a longer distance, the delivery fee will increase. Generally, we make two attempts to deliver whereafter an additional R75 may be charged for each attempt. 

Our rule of thumb is that if an address cannot be found on a standard GPS, then we reserve our rights to make alternate arrangements with the recipient to ensure that the product is delivered to them. 

Please ensure that all delivery details are accurate before checking out. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received. You will also be billed for any additional costs that may be incurred as a result of failed delivery attempts relating to incorrect information provided or a change in delivery address.     

You agree that if a recipient is unavailable at the given address, the delivering partner can leave the product with a neighbour / co-worker / leave a calling card / leave a voice message or coordinate with the recipient to re-attempt delivery, depending on what is most applicable to the circumstances.

If the delivery partner is not allowed to deliver the flowers or gifts directly to the recipient for orders to be delivered to hospitals, hotels and business addresses, the delivery will be left at the reception desk, which will constitute successful delivery.

No deliveries will be left unattended at the recipient’s premises or elsewhere and delivery will always be to a person.