Frequently Asked Questions
Placing My Order
Your flowers will be delivered by the local florist in the delivery area and they can deliver on any day at any time, but the Gift box is couriered from another local supplier who may be based in a different city. The Gift box may take 2-7 business days for it to be delivered and it cannot be delivered together with the flowers. Two separate orders would need to be placed.
Yes, it is. If you do not put your name on the Gift message to the recipient they will not know who has sent the flowers. We will reach out to you and check if we are allowed to let them know who sent it if they inquire about it.
Bloomable is an online florist marketplace with florist partners based across South Africa, we do not have a physical store that you can visit. If you'd like to talk to us, please contact us.
You have the option to indicate a specific delivery day when placing your order. During the ordering process, you can specify your preferred date for the delivery, allowing you to select the exact day you desire for the arrival of your order. However, we can't provide a precise delivery time for this service. If you have a specific time request, please include it in the special instructions, and the florist will make their best effort to meet that timeframe. Please note that we cannot guarantee the exact delivery time.
We don't sell alcoholic products at the moment.
You will be able to add a gift message on the product page before you place the product into your cart.
Sure! Here's a step-by-step workflow for customers to follow: 1. Select the desired product from the available options. 2. Click on the "Shop Now" button to proceed with your order. 3. Add a card message by entering your personalized message in the designated field. 4. Click on the "Order Now" button to continue. 5. Click on the "Next" button to proceed to the next step. 6. Select the desired date for delivery from the provided options. 7. If you have any special instructions for the order, enter them in the specified area. 8. Click on the "Next" button to proceed 9. Enter your "Shipping address" / "Delivery address" 10. Click "Continue to Shipping" 11. Click "Continue to payment" 12. Select the payment method and complete the payment details. 13. If you have Company / Billing details, enter this now. 14. Click "Pay Now" 15. Transaction complete / See order details
We understand that every gift you send is special, but sometimes you need that extra special touch. Although we can't work miracles, feel free to reach out to us by sending an email to email@example.com.
You will be able to enter the voucher code you have received at checkout where you will enter the delivery address. It will appear on the right hand side of the page
To inquire about editing your order with Bloomable, it's best to directly contact their customer support team. They will be able to assist you with any modifications you wish to make to your order, by sending an email to firstname.lastname@example.org.
Your email receipt can be used as a VAT receipt. You also have access to Invoices when logged into your account profile.
Questions About Delivery
Courier products Shipping within South Africa can take 2 – 7 business days, depending on the area of delivery. We will make every effort to deliver the order on time, but it is not guaranteed, and we are not liable for delays for reasons beyond our control. Flowers Our standard delivery is any time between 9 AM and 5 PM. We can only give you an approximate delivery time for this service, but we will make every effort to deliver your order as soon as possible. If you place your order before 1PM and select 'Same Day' on checkout, we'll deliver your flowers before 5PM.
For same-day delivery across the country, our standard nationwide fee is R59.95. However, if you have multiple box orders being shipped to a single address, there is a possibility of an adjusted courier fee being applied.
You will receive an email notification once your order has been dispatched from the florist's shop. In the event of any delivery issues, we will promptly notify you. Should you have any inquiries, please contact us.
You will receive an email notification once your order has been dispatched from the florist shop. If there are any delivery issues, we will immediately notify you. Should you have any inquiries, please get in touch with us.
Our standard delivery time is between 9AM and 5PM. If you place your order before 1PM and select 'Same-Day' on checkout, we'll deliver your order before 5PM.
Gift boxes are sent via courier and the shipping timeframe for couriered orders within South Africa can vary from 2 to 7 business days, depending on the specific delivery location. Rest assured, we will do everything possible to ensure timely delivery of your order.
In cases where the recipient is unavailable at the designated address, the delivery partner has several options to ensure successful delivery. They may leave the product with a neighbouring resident or a co-worker at the same location or leave a calling card with instructions for the recipient to arrange a suitable delivery time. Additionally, they may leave a voice message or coordinate directly with the recipient to arrange a re-delivery based on the most suitable course of action given the specific circumstances.
We can deliver to hospitals, but remember that gifts can't be received in the ICU. So, double-check the ward your recipient is in before placing an order.
You can choose to have your order delivered to a company address. When placing your order, you can provide the necessary details, including the company name and address, as the delivery destination. Just ensure that you provide accurate information to facilitate smooth and successful delivery to the desired company address.
No, we can't deliver to a PO Box address. We require a physical address to ensure the proper delivery of your order. When placing your order, please provide a valid street address where the delivery can be made. This will help us ensure that your package reaches its intended destination promptly and securely.
We aim to ensure that all your items arrive together whenever possible. However, in certain situations, such as large orders or items sourced from different locations (bespoke gifts boxes), it may be necessary to ship them separately. This could result in your items arriving at different times. Rest assured that we will make every effort to communicate any such arrangements to you in advance. If you have any specific concerns or requests regarding the shipping and delivery of your items, please feel free to reach out to our customer support team at your convenience.
You should receive a despatch confirmation of your order before your order is delivered. For flower deliveries, we request you to anticipate a delivery time frame of approximately 1 - 2 hours before your order is delivered. For gift box delivery, delivery can take 3 - 7 days via courier. If you receive a delivery confirmation email and your order hasn't been delivered, please get in touch with us immediately. If there are any delivery issues, we will promptly notify you. If you have any inquiries or require assistance, please get in touch with us.
Bloomable does not offer delivery services to Eswatini (formerly known as Swaziland) or Lesotho. We currently focus on delivering within South Africa only. What method of payment does Bloomable accept?
No, we don't offer the option for customers to collect their orders directly. We specialise in delivery services to ensure the convenience and timely arrival of your order at the designated address.
No, we don't offer international delivery services at this time. Our delivery services are limited to South Africa only.
Please contact us right away so we can assist you.
Taking Care of Your Flowers
The duration that flowers remain fresh can differ based on the specific flower type, the care they receive, and the surrounding environment. Typically, cut flowers can maintain their freshness for a period ranging from a few days to a couple of weeks. It's important to note that certain flowers naturally have a shorter lifespan, while others are more resilient and can last longer when properly cared for.
You don't need to worry. It is normal for some flowers to be delivered in a closed or partially closed state. Follow these steps to help them bloom: 1. Unpack the flowers: Remove them from their packaging and carefully cut any protective covering or bands around the stems. 2. Trim the stems: Using sharp, clean scissors or a floral knife, trim each stem about an inch off the bottom at a diagonal angle. This will enable better water absorption. 3. Place in water: Fill a clean vase with lukewarm water and add any flower food or preservatives provided with the arrangement, then place the flowers in the vase immediately. 4. Provide care: Keep the vase in a cool location, away from direct sunlight, drafts, or extreme temperatures. Change the water every few days and trim the stems slightly each time for optimal water uptake. The closed buds should gradually open up with time and proper care, revealing their beauty. Patience and proper maintenance will help the flowers bloom and extend their lifespan.
To care for your flowers and help them last longer, here are some general guidelines: Water: Ensure your flowers have an adequate water supply. Fill a clean vase with lukewarm water and place the flowers in it. Check the water level daily and replenish as needed. Flower Food: If provided, add the flower food or preservative to the water according to the package instructions. These additives contain nutrients that can help prolong the life of your flowers. Trim the Stems: Every few days, trim about an inch off the bottom of each stem at a diagonal angle. This allows for better water absorption and prevents the stems from sitting flat at the bottom of the vase. Remove Leaves: Remove any leaves or foliage submerged in the water, as they can promote bacterial growth. Only leaves above the waterline should remain. Display Location: Place your flowers in a cool area away from direct sunlight, drafts, and heat sources. Avoid placing them near fruits or appliances that produce ethylene gas, as this can shorten their lifespan. Daily Check: Regularly check the water level, the vase's cleanliness, and the flowers' condition. Remove any wilted or damaged flowers or foliage to maintain the overall health of the arrangement. Avoid Extreme Temperatures: Keep your flowers away from extreme temperatures, as hot and cold environments can cause them to deteriorate more quickly. Following these care tips can help your flowers stay fresh and vibrant for longer. It's important to note that different flower types may have specific care requirements, so you may consult any instructions provided with your specific arrangement or contact us for tailored advice.
Flowers can sometimes appear slightly different from the pictures due to a few factors: Natural Variation: Flowers are unique living organisms, and just like individuals, they can have natural variations in colour, size, and shape. The pictures provided are often meant to represent the overall style and arrangement, but individual flowers may exhibit slight differences. Seasonal Availability: Depending on the time of year and availability, certain flowers in the arrangement may be substituted with similar alternatives. Florists aim to maintain the overall aesthetic and colour scheme, but substitutions may be necessary to ensure fresh, high-quality blooms. Floral Design: Florists are skilled at creating beautiful arrangements, and they may use techniques such as pruning, shaping, and arranging to achieve the desired look. This artistic touch can result in slight variations from the original picture while maintaining the overall style and essence of the arrangement. While every effort is made to deliver arrangements that closely resemble the pictures, it's important to remember that nature's beauty is inherently diverse and may manifest in unique ways. The flowers you receive should still be a lovely representation of the chosen style and theme.
You can contact our team at 087 231 0319 or by email at email@example.com to help find out who the flowers are from. We will then check with the sender if we can reveal their name as due to the POPI Act, we are only permitted to disclose that information with the Sender's permission.
Cancelations, Returns and Refunds
Please get in touch with us right away if you'd like to cancel your order. If your order hasn't been processed, we should be able to cancel it, however, we try to process orders as quickly as possible, so it isn't always possible to cancel your order.
Due to the perishable nature of flowers, it is generally not possible to return them for a refund. Once the flowers have been delivered or picked up, their freshness and quality can quickly deteriorate, making it challenging to accept returns. However, if you have concerns or issues with the quality or condition of your flower order, it is recommended to contact the customer service team or the florist directly. They will assess the situation and work with you to find a suitable resolution. Providing detailed information and supporting evidence, such as photographs, can be helpful in resolving any concerns regarding the order.
Refunds for flower orders are typically evaluated on a case-by-case basis and depend on the specific circumstances, such as the reason for the refund request and the Bloomable refund policy. It is advisable to contact the customer service team to discuss your situation and inquire about their refund policy. They will provide you with guidance on the available options and the process for requesting a refund. Providing any relevant details or supporting documentation can assist in the assessment of your refund request.
If you are unhappy with your order, please email us at firstname.lastname@example.org with your order number, photos of what was received and what you are unhappy with. Our customer service team will do everything they can to resolve the issues.
Refunds may take up to 7-10 business days to process and to reflect in your account. We will start the process immediately on our side, but it does take a few days to process through our payment gateway before it reflects.
Payflex lets you get what you need now, but pay for it over four interest-free instalments. You pay 25% upfront, then three payments of 25% over the following six weeks.
All transactions are made in South African Rand (ZAR)
All transactions will be processed via Peach Payments, a PCI DSS Level 1 compliant processor. It has bank-enabled two factor authentication, so it's super secure.
Group and Corporate Orders
We can't currently provide quotes for wedding or custom flowers. To get assistance, please reach out to the Bloomable team via email at email@example.com. Kindly include your desired location; they will be more than happy to suggest a suitable local florist.
You are more then welcome to email us at firstname.lastname@example.org if you would like a corporate account. Just to let you know, if you want to open a corporate credit account with us at Bloomable, the minimum monthly spend is R10 000.
You are more then welcome to email us at email@example.com if you would like to join our network. Please provide information about your business with photos of your beautiful work. Our team will assist you in joining.
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